Effective Date: January 27, 2025

Thank you for using Vetz. Your privacy is important to us, and this Privacy Policy explains how we collect, use, and protect your information when you use our mobile application ("the App"). By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide to Us:
When you use the App, we may collect personal information you voluntarily provide, such as:

• Name, email address, or other contact details when you register or communicate with us.

• Information related to your profession as a veterinarian or insurance company representative.

1.2 Information We Collect Automatically:
When you use the App, we may collect certain information automatically, including:

• Device information: Device type, operating system, and unique device identifiers.

• Usage information: Details about how you use the App, such as session times and features accessed.

1.3 Microphone Permissions:
The App may request access to your device's microphone to enable certain features, such as voice notes or commands. We do not record or store audio data without your consent. Audio is used solely for the intended feature within the App and is not shared or processed beyond its purpose.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App’s features and functionality.

• Facilitate communication and collaboration between veterinarians and insurance companies.

• Respond to your inquiries or provide customer support.

• Personalize your experience within the App.

• Monitor and analyze usage trends to enhance the App’s performance.

• Ensure compliance with legal and regulatory requirements.

3. Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share information:

• With service providers: To help us operate the App and deliver services (e.g., cloud storage providers).

• With authorized parties: Such as other users within the platform (e.g., veterinarians and insurance companies) to facilitate professional collaboration, only with your consent.

• For legal reasons: If required to comply with legal obligations, enforce our terms, or protect the rights, property, or safety of Vetz, our users, or others.

4. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Your Choices

• Microphone Permissions: You can manage the App’s access to your microphone through your device’s settings. Note that disabling microphone access may limit certain features.

• Account Information: If you’d like to update or delete your personal information, please contact us at jack@vetz.ai.

6. Children’s Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected such information, we will delete it promptly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective when we post the revised policy within the App. We encourage you to review this Privacy Policy periodically for updates.

8. Contact Us

If you have any questions, wants your data deleted, or concerns about this Privacy Policy or our data practices, please contact us at:

Vetz (Dogsup AB, Org nr. 5593921173)
Email: jack@vetz.ai
Address: Karlavägen 68, 114 59 Stockholm, Sweden

By using Vetz, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the App.